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The Why of Business

(Originally from the May 2012 issue of American Agent & Broker)

Concentric circles of “what, how, why” yield memorable client experiences

concentric circles with peopleI just came from a business luncheon of the local Chamber of Commerce in Maplewood, N.J. This particular lunch saw a pretty good turnout. There was a scattering of real estate agents, a couple of bankers, restaurant owners, representatives of two different community publications (online and print), the local librarian, hair stylists, a few consultants like me, and a handful of newly unemployed looking to get back in the game.

Notice I didn’t say “insurance agents.” There weren’t any this time, but there have been in the past, mostly captive agent types.

The speaker was a local businessman who has run the gamut from corporate executive to small business owner of a popular fish store to now a business consultant. His presented on what makes great companies. In preparation for his presentation, we were all asked to watch an 18-minute video by Simon Sinek, author, marketing consultant and popular speaker on the TEDTalks.com series.

Sinek’s video on how great leaders inspire action is a compelling discussion of why he believes companies succeed or fail. He said it has little to do with market conditions, the economy or necessarily having the best products.

To read the full article, visit propertycasualty360.com.

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A Thousand Words

(Originally from the April 2012 issue of American Agent & Broker)

A booming interest in Pinterest expands to insurance marketing

PinterestIf your “Jeopardy” answer is, “What’s a picture worth?” then you’re well on your way to understanding the focus of this month’s column. Pinterest is the social media tool du jour. It has broken onto the business scene with such a bang that there already are comparisons to Facebook and Google+ in terms of its growth and potential for marketing.

So what is Pinterest and why should you care?

Pinterest is similar to other social networking sites: a platform where you can share with friends things that you find interesting. It allows you to find people with common interests and expand your presence through a very tight filter of visuals, both pictures and videos.

After joining Pinterest and creating an account, you can use the standard topic pin boards—such as art, home décor, apparel —or you can add your own specific topics.

For the full article, visit propertycasualty360.com.

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Information Overload

(Originally from the March 2012 issue of American Agent & Broker)

Stop worrying and explore digital ways to store information

Forgive the homage to the 1964 movie “Dr. Strangelove,” but we all seem to have a love/hate relationship with information. For years knowledge was power, information was king and data on its own was dumb.

It’s a nice sound bite and I’ve used it many times over the years, mostly when I am talking with friends about technology, saying if they think what’s happening now is amazing, “just wait.” But I was never certain what it was based on. Now, with the incredible leaps in computer speed and capacity, you have to wonder: Can this growth just go on forever?

I recently read a short article in Daniel Burrus’ newsletter TechnoTrends entitled, “Giant Boost To Moore’s Law,” which spoke of a spectacular advancement in computer memory that makes its nearest compatible technology seem like dust mites next to Mount Everest. IBM has created a new type of memory that reduces the number of atoms required to store one bit of data from about 1 million to 12.

To read the full article, visit propertycasualty360.com.

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Polls and Pundits

(Originally from the February 2012 issue of American Agent & Broker)

In insurance, as in politics, numbers don’t tell the whole story

I am a big fan of the Sunday morning news shows—the ones where reporters and journalists sit around commenting on the past week’s worth of political news. Occasionally, the host will kick things off with interviews with the hottest politician to get fodder for the show.

These shows have evolved over the years, expanding significantly online. Now anyone with an Internet connection can become a pundit in the blogosphere. As a result, no matter what your position on any issue, you can find many compatriots who feel the same way as you, giving greater weight to that particular opinion than would normally be the case.

You hear a lot about how politicians determine their positions on different issues based upon what the polls say. What I don’t understand is, why? Polls have so many variables, from the specific questions asked and how they are asked to who’s doing the asking and who’s been chosen to answer the questions.

To read the full article, visit propertycasualty360.com.

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Password Secrets

(From the January 2012 issue of American Agent & Broker)

Stop using anniversaries and birthdays, and get secure

It used to be if you just said the magic word “Abracadabra,” you could get access to any and all sorts of wonderful things. It seemed the older we got, what was hidden on the other side of the door became less mystical but more complex in the journey of getting there.

As technology in business became an integral part of our daily workflow, securing information and controlling access turned out to be not only critical to success but legally required, as well.

Usernames and passwords are now an expected first step to gaining entrance to everything from programs to systems and information in general through servers, PCs and mobile devices beyond anyone’s expectations. As with most new processes, a whole new product line was built up around it, with businesses created for the sole purpose of securing information and each one within each industry having its own way of doing it.

To read the full article, visit propertycasualty360.com.

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‘Hello, Computer!’

(Originally from the December 2011 issue of American Agent & Broker)

Smart voice recognition comes into its own

The 1986 “Star Trek” movie sequel “The Voyage Home” has a classic scene in which the crew has traveled back in time to 1986 to recover two humpback whales, the only Earth beings that can respond to a destructive space probe orbiting the planet in the future, where whales have become an extinct species.

In one scene, James Doohan’s character Scotty offers to share some future scientific knowledge with a materials manufacturer in exchange for the aluminum walls needed to enclose the whales for transport back to the future. When shown the computer on which Scotty will display the formula, the non-responsive machine confounds him when it doesn’t answer his “Hello, computer” request. It’s not until the scientist suggests using the keyboard that things start to happen.

This isn’t the first reference to voice recognition in computers. The first I can remember is the conversation between Dave and HAL 9000, the rebellious computer from Stanley Kubrick’s “2001: A Space Odyssey.” The discussion is like any conversation you might have with a psychotic killer that happens to be a machine. At the end of the epic battle between man and machine, HAL degenerates into a mindless automaton as Dave removes his memory packets and his voice becomes less and less recognizable.

To read the full article, visit propertycasualty360.com.

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Mirror, Mirror on the Wall

(Originally from the November 2011 issue of American Agent & Broker)

Build a successful content strategy plan using social media

We’ve all heard or used the phrase, “Knowledge is power.” For years, people and businesses valued their assets at the level of information they had and what secrets they kept. Data and information were doled out sparingly, with people holding back on the juiciest pieces.

Then the Web took root and soon new successes were found among those companies that could provide access to information easily and quickly. “Mash-ups,” the creative combination of services, features and functionalities where the whole is definitely greater than the sum of its parts, became the catalyst for the development of social media.

All of a sudden we found ourselves confronted not only with a thousand cable channels on TV but a limitless stream of online stuff—from websites of every kind to blogs written by self-described experts on one topic or another to the growth of online videos that could be described as fueling a data pandemic.

To read the full article, visit propertycasualty360.com.

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Reboot Social Media

(Originally from the September 2011 issue of American Agent & Broker)

BranchOut, Google+ and other social media tools change the landscape

We are all familiar with movie sequels. In fact, the first movie sequel dates all the way back to 1916’s “Fall of a Nation,” which was the sequel to the 1915 feature “Birth of a Nation.” The general expectation of sequels is that they are not going to be as good as the original. I could argue that it depends on the movie, the screenwriter and director of the sequel, but I won’t get into that here.

Certainly, when you consider some movie franchises such as “Star Trek,” “Friday the 13th” or “Harry Potter,” you can see that they come from all genres with varying degrees of success.

A new take on movie sequels came in 1999, when George Lucas released the first of a trilogy of “prequels” to the blockbuster “Star Wars” series. The prequels told the stories of the characters leading up to where the originals started. Throughout the 25-year history of “Star Wars,” Lucas continued to tweak and add to each new re-release of his movies. He brought new aspects to the films, updating the quality of the special effects so they didn’t seem outdated.

To read the full article, visit propertycasualty360.com.

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Ounce of Prevention

(From the August 2011 issue of American Agent & Broker)

Protect your business from risks related to social networking

I can’t think of any advancement, technological or otherwise, that has taken the world by storm with such game-changing results as what social media has done. It’s no longer enough to have a website or other Internet presence; you must now be part of the “untethered” world.

According to IDC’s Worldwide Quarterly Mobile Phone Tracker, “the global smartphone market should grow 55 percent this year, reaching 472 million units sold by the end of 2011. Last year, 305 million smartphones were sold across the globe.”

It will more than double again by 2015.

The technology behind today’s smartphones are changing so rapidly that manufacturers are continuously releasing new phones with each new model incorporating advanced, new features. Couple that with the incredible mobile app market with a forecasted 38.2 billion downloads in 2011—growing to nearly 182.7 billion downloads anticipated in 2015—and you have a virtual onslaught of technology in every aspect of life that new apps will have to be created just to keep track of the apps we already have.

To read the full article, visit propertycasualty360.com.

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Get Visual With Video

(Originally from the July 2011 issue of American Agent & Broker)

An integrated marketing plan includes what prospects see, hear and read

My 12-year-old son is a movie aficionado. Name a movie and he can tell you what it’s rated and why; the director and what other movies he or she directed; who composed the score and what company created the special effects. We’re that family in the theater that stays through the entire credits while everyone else is scrambling to get out the door.

I’m not sure what started this, but I do remember years ago watching a movie that had one of those unexpected epilogues at the very end after the credits ran. We had been tipped off about it so we stayed. This became a habit during which we would look for someone in the credits with my son’s name, just for fun. As a result, he started learning all of these facts. If there were baseball cards for movies, my son would be the local kid who had all the stats memorized.

His love of movies carried through to not only watching them but making them as well. Starting out using iMovie, then moving on to Final Cut Express and now, Final Cut Studio, he is a self-taught editor. My wife calls him the next Sam Peckinpah, I sometimes think he’s more the Quentin Tarantino type. He loves anything gory, including zombies, graphic gun battles or just the typical slash ‘em up. He is always looking for special effects clips to include in his movies and he learns how to work with them by finding instructional videos on YouTube.

To read the full article, visit propertycasualty360.com.