(Originally from the May 2012 issue of American Agent & Broker)
Concentric circles of “what, how, why” yield memorable client experiences
I just came from a business luncheon of the local Chamber of Commerce in Maplewood, N.J. This particular lunch saw a pretty good turnout. There was a scattering of real estate agents, a couple of bankers, restaurant owners, representatives of two different community publications (online and print), the local librarian, hair stylists, a few consultants like me, and a handful of newly unemployed looking to get back in the game.
Notice I didn’t say “insurance agents.” There weren’t any this time, but there have been in the past, mostly captive agent types.
The speaker was a local businessman who has run the gamut from corporate executive to small business owner of a popular fish store to now a business consultant. His presented on what makes great companies. In preparation for his presentation, we were all asked to watch an 18-minute video by Simon Sinek, author, marketing consultant and popular speaker on the TEDTalks.com series.
Sinek’s video on how great leaders inspire action is a compelling discussion of why he believes companies succeed or fail. He said it has little to do with market conditions, the economy or necessarily having the best products.
To read the full article, visit propertycasualty360.com.




